Material Needs

Drop-in help

Listen to the audio

I have used all of my credit up and I can’t afford to buy more this week. My friend told me about a charity 20 minutes away that might be able to help. 

 

I feel so shameful about asking for help but I have no choice. In the morning, Billie and I walk to the bus stop. 

 

I am down to the last few dollars in my pocket before payday in four days time. The bus takes us close but we needed to walk the last 10 minutes in the hot sun. I felt horrible to do that the Billie.

Wallet

Understand the stats

85%

of families do not have access to $500 in an emergency compared to just 12% of the general population

Bus

51% of families do not have a car. Families have said they would prefer support that was local, community focused, flexible and integrated.

Walking through the doors of the charity, I was greeted by someone in reception who asked how she could help. I was embarrassed but explained my story (again).

 

The receptionist told me that all she could do was take my details down and ask someone to get back to me or that I could go to another place 15 minutes away from where someone might be able to help.

 

I wanted to cry. Billie is restless and I didn’t have enough money to go somewhere else anyway. I decide to go home.

receptionist

The system and services are not designed from the perspective of lived experience

The first point of contact for families accessing supports is key. For many people, this is receptionist staff.

Staff members in these positions should be supported and trained to understand families situations and respond appropriately.

Wallet

Understand the stats

85%

of families do not have access to $500 in an emergency compared to just 12% of the general population

Bus

51% of families do not have a car. Families have said they would prefer support that was local, community focused, flexible and integrated.

receptionist

The system and services are not designed from the perspective of lived experience

The first point of contact for families accessing supports is key. For many people, this is receptionist staff.

Staff members in these positions should be supported and trained to understand families situations and respond appropriately.

Seeking Support

Listen to the audio

Over the past few weeks, Jo’s ex-partner has been leaving her abusive voicemails. He wants to see Billie but every time Jo answers the phone to speak with him, it quickly escalates into him threatening and abusing her.

 

Jo’s mental health is really starting to decline. She constantly feels low and cries often. She desperately needs help but finding the time, energy, and money to do this is a real barrier.

Seeking Support

Time-limited support

Listen to the audio

I decided to call Susan, the social worker I was assigned several months ago. I know its been a while since we last met but I still need help, especially with sorting out the situation with my ex. She knows my situation so I won’t have to keep repeating myself.

 

Susan tells me though she is changing jobs soon and so can’t really help. She did say she could arrange for someone else to help me but only for a short time as the “time-limited” support I was assigned is almost up.

 

I told her not to worry as retelling my story and building another relationship is going to be too traumatic for me at the moment. I will just have to deal with my ex by myself.

Payphone

Services aren’t always working to meet families needs. A key underlying cause of this is the way organisations need to compete for funding and contracts. Competition often limits an organisation’s ability to provide flexible and person-centered support.

 

The outcome of this is families currently are saying that eligibility criteria is too narrow or too rigid with demand for support often outstripping supply or service length being too limited.

End of story

Thank you for exploring
Jo’s journey

Scroll down if you want to make an impact

Calls to Action

Families repeatedly asked us before, during and after their engagement; ‘how will my information be used to make a difference? It is through this lens and in the context of your own influence and responsibility that these calls to action should be viewed.

Support people to identify and achieve their life goals – their way

Families are intimately familiar with their own circumstances and needs and hold valuable perspectives about what approaches would work for themselves and their communities.

Elevate the role and amplify the voice of people experiencing disadvantage

Families consistently reported that they often don’t feel seen or heard in policy or practice settings and would like to add their voices and lived experience in designing, implementing and evaluating policies, programs and social change that impacts them.

Ensure every Australian has access to adequate income to meet their basic needs

The 100 Families WA evidence demonstrates the positive benefits that the Coronavirus Supplement had on family members, which ultimately supported them to live with a greater dignity.

Build and strengthen local community networks and supports

Families draw on their relationships with family, friends, neighbours and community networks when available, for both practical assistance and emotional support to meet a variety of needs.

Challenge stigma and create a safe, supportive environment for people

Family members continue to experience stigma and discrimination at individual, community, service and societal levels. Safe, supportive environments can help reduce people’s experiences of stigma and discrimination.

Make it easy as possible for people to access support when they need it

Family members reported a range of personal, organisational and systemic barriers to accessing formal and informal supports. Reducing these barriers can reduce the financial, emotional and time costs for families who are currently navigating multiple formal supports.

Prioritise and develop trusted and enduring relationships

Families’ positive experiences of seeking support depends on being genuinely listened to and supported with care and understanding of their individual circumstances.

Invest in prevention and early supports

Policies, services and community-based programs focused on prevention and early support, in addition to crisis services, can help support people to solve issues before problems escalate.

Recognise the value of caring roles and other contributions to society

Recognising, valuing and supporting the multiple ways that family members contribute to their families and society can create social and economic benefits and reduce inequality

Reflection

Informed by what you have learned, please answer the below question. Your comments are made anonymously and will not be attributed back to you.

Learning

Interested in continueing your 100 Families journey? Stay connected to 100 Families WA by adding your details below (only quarterly contact will be made via newsletters and project opportunities).

Click on the links below to download key resources to help you on your learning journey.

Download the Full report
Download the Summary Report
Download the Lived Experience Framework

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Brianna, Aboriginal Family

Background

Jo is a 26 year old single mom of a daughter and preganant of another child. She is struggling with her abusive partner, lack of housing and diffficults to find a job.
Vision/goals

What I want more than anything is to have a stable place to call home, where we feel safe a better job that has decent pay and most of all, I want my children to feel loved and be happy.

Background

Jo is a 26 year old single mom of a daughter and preganant of another child. She is struggling with her abusive partner, lack of housing and diffficults to find a job.

Vision/goals

What I want more than anything is to have a stable place to call home, where we feel safe a better job that has decent pay and most of all, I want my children to feel loved and be happy.

Background

Jo is a 26 year old single mom of a daughter and preganant of another child. She is struggling with her abusive partner, lack of housing and diffficults to find a job.

Vision/goals

What I want more than anything is to have a stable place to call home, where we feel safe a better job that has decent pay and most of all, I want my children to feel loved and be happy.